Terms and Conditions



International Orders

Kernel Software, Inc. accepts orders from non-embargoed countries.  However, not all manufacturers allow US dealers to export their products.  Our Price Lists (accessible from the Products page) include current export restrictions.  Please check the manufacturer of the products you intend to order.


When entering your telephone and/or fax number(s), please precede the number with your country code.


Please note that our on-line shipping estimator does not work for all international addresses.  It also does not include inbound shipping costs or export fees.  Please request a shipping quote before checking out.   If you check out prior to getting a shipping quote, we will contact you with a shipping estimate including handling and export fees.  We will then place your order on hold pending your approval of the freight estimate.


If you approve the freight estimate and wish to proceed with your order, we will pre-authorize your credit card (if you choose that form of payment).  This procedure includes verification that your shipping address matches your billing address.  This verification is provided by your credit card issuer and might take from 2 to 7 days.  If your credit card issuer refuses to verify the addresses or the addresses do not match, your order cannot be shipped.


In most cases, card issuers will not provide international address verification.  When this is true, we can only accept payment via electronic funds transfer (bank wire) prior to shipping your order.


Please begin by opening your eStore account now.